Tips for Supporting Family Office IT Teams During the Crisis

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Tips for Supporting Family Office IT Teams During the Crisis

Tips for Supporting Family Office IT Teams During the Crisis

Want to know how to best support your IT teams amid the ongoing crisis? Here are a few tips on how you can help make the best of this situation.

Exercise Patience

The most important thing you can do is have patience with your IT staff. Nearly all cloud services are struggling to keep up with the exponential growth of users flocking to their platforms and it’s important to realize that oftentimes there’s not much your staff can do to help a service scale. Practice being okay with some loss in call quality and downtime as these services scale. 

Check Status Pages

You can often access public “status pages” for popular cloud services by googling the product and the phrase status page (i.e. https://status.zoom.us/). These status pages give up-to-the-minute updates on any degradation in service and will often let you know when they plan to have things back up and running, saving you a call to support. 

Optimize Broadband Speed

Visit https://www.speedtest.net/ to see your internet speed. You need a minimum of 3 Mbps of download speed and 3 Mbps of upload speed for a high-definition videoconference. Most residential internet connections these days can handle this with relative ease. If yours can't, call your internet service provider and ask for a temporary speed increase, connect to your modem directly using an ethernet cable, or try to situate yourself closer to your wireless router. 

Stay Connected

Utilize a collaboration tool with real-time chat and videoconferencing capabilities to keep in touch with employees while remote. FOX members are using a number of different services such as Slack, Microsoft Teams, Google Hangouts, Skype, and Signal. 

Keep it Work-Related

Don’t use company-issued hardware for non-work purposes, and don’t share your work computer with family members or friends. Most data breaches are unintentionally caused by employees.

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